Work History

IT Help Desk Manager

Henry County Public Schools
September 2019 - Present
  • Maintain the HCPS 1-1, student to chromebook, program at the middle and high schools.
  • Train, and HP certify, all middle and high school help-desk students to troubleshoot and repair HP and Lenovo Chromebooks.
  • Utilize and manage the help-desk ticketing system when performing repairs.
  • Assists other members of the technology department in providing tech support to all district staff and administrators when needed.
  • Assist in maintaining the HCPS technology infrastructure.

Assistant Systems Technician

Marion County Public Schools
May 2016 - September 2019
  • Assisted in developing, instituting, and maintaining the 1-to-1, student to device, program currently in place for all 6th – 12th grade students.
  • Developed a comprehensive and cost-effective outline for transitioning more than 700 district devices from Windows 7 to Windows 10 in mid 2019.
  • Coordinated with members of the technology department to solve any technology issues reported by district staff.
  • Assisted the systems technician in maintaining the districts technology infrastructure.

Skills

Here's What I Can Do

  • Experience with a wide range of computer related tasks including software upgrading/installation, PC imaging, virus/malware removal, OS reinstallation and many others.
  • Experience with Window Server 2016 management.
  • Experience with managing users and devices through Group Policy and Active Directory.
  • Utilizes troubleshooting techniques to solve a variety of hardware and software issues.
  • Extensive experience in computer desktop and laptop repair.
  • Programming languages: Python, C++, PHP, JavaScript
  • Strong analytical and problem solving skills